Who We Help — Lenders & Credit Unions
When an ROV request arrives or an appraisal warrants independent scrutiny, ROV Help Desk provides credible, appraiser-led analysis — structured for lender documentation, agency compliance, and regulatory requirements.
Disclaimer: ROV Help Desk services are not appraisals, appraisal reviews, opinions of market value, legal opinions, lending decisions, or guarantees that an appraised value will increase, decrease, or otherwise change unless separately agreed to in writing through an appropriate professional engagement.
A borrower or agent has submitted an ROV request and an independent review is needed before responding
An appraisal contains apparent factual errors that require independent verification
The appraisal methodology raises questions about compliance with agency guidelines or USPAP
A portfolio review requires independent assessment of appraisal quality across multiple files
A complex or high-value property appraisal warrants additional independent scrutiny
Regulatory or audit requirements call for documented independent appraisal review
ROV Help Desk provides independent, appraiser-led analysis to identify material factual errors, overlooked market evidence, unsupported adjustments, and other credible valuation concerns — documented for institutional use.
Verification of property characteristics, GLA, condition, and features as reported in the appraisal.
Assessment of sales selection, relevance, proximity, and the support for adjustments applied.
Review of whether the appraisal follows USPAP and applicable agency guidelines.
Evaluation of whether current market trends are properly reflected in the analysis.
Review of whether adjustments are reasonable, consistent, and supported by market evidence.
Analysis formatted to meet agency and lender ROV submission and documentation requirements.
Upload your appraisal report and any supporting documents through our confidential intake form. We accept all standard appraisal formats.
A Certified General Real Estate Appraiser examines the report for factual errors, overlooked comparables, unsupported adjustments, and other credible concerns.
When supported by evidence, you receive a structured, market-supported analysis ready for submission through the appropriate channel.
Submit the appraisal for a confidential, independent review. Analysis is structured for lender documentation and agency compliance requirements.
Use code BETA26 for private beta access.